Responsible Gambling Support at Powerup
Responsible gambling should always remain a choice rather than an obligation. If you want a plain-English overview of the tools and support available through Powerup, this guide explains the practical steps you can take, the signs that deserve attention and where to find help in the UK.
Why responsible gambling matters
Most people gamble for entertainment, but the balance can change when spending, time or chasing losses starts to feel automatic. Keeping control means setting limits before emotions enter the decision, checking in regularly and stepping away whenever play no longer feels like leisure.
Powerup provides support tools for players who want to restrict their activity. Self-exclusion can be requested by emailing support, while an account break is also available for a temporary period. These options give you a practical route to pause play and reassess your habits.
Warning signs: when gambling gets out of hand
It can be difficult to spot a developing problem, particularly when the same routine has become part of every day. Consider these signs:
- You are gambling with money needed for bills, food or other essentials.
- Spending more than planned or hiding gambling activity from family or friends.
- You feel restless, irritable or anxious when you cannot place a bet.
- You chase losses, borrow to continue or feel pressure to recover money.
- You lose track of time while playing or regularly break your own limits.
- Gambling stops feeling enjoyable and becomes something you feel obliged to complete.
A few questions to ask yourself
A quick self-check is not a diagnosis, but it can help you notice patterns before they become harder to manage. Be honest with yourself and consider speaking to someone you trust if several answers point in the same direction.
- Am I keeping to the time and money limits I set for myself?
- Am I gambling to escape a problem rather than for enjoyment?
- Would I be uncomfortable if someone close to me saw how much I spend?
- Am I hiding losses, balances or gambling sessions?
- Am I trying to win back money after a losing session?
- Do I feel unable to stop even when I decide I have had enough?
- Has gambling interfered with work, relationships or everyday responsibilities?
Powerup's control tools
| Tool | How it works |
|---|---|
| Self-exclusion | Request self-exclusion by contacting support through the dedicated email channel. |
| Account break | Ask support to exclude the account for a temporary period. |
Tips for gambling sensibly
Good limits are easiest to follow when they are specific and visible. Set both a spending limit and a session timer, then keep your card or payment details out of reach when the limit is reached. Taking regular breaks also helps separate the next decision from the last one.
Choose games and bets according to your budget, not according to what might recover a previous loss. A bonus can add value, but its wagering conditions can also make it unsuitable for your limits. Always read the applicable terms and use the maximum-bet limit of €5 while a bonus is active.
Where to find help in the UK
If gambling is affecting your finances, wellbeing or relationships, support is available. The GamCare organisation provides confidential guidance, while the National Gambling Helpline is available free on 0808 8020 133, 24/7.
You can also contact BeGambleAware for free, confidential support. GamStop provides a national self-exclusion service, and Gordon Moody offers treatment and support for gambling harm.
Blocking software
Software can add a useful layer of control. Gamban and BetBlocker can block gambling sites across supported devices, making it harder to bypass a break while you are making the decision rather than after it.
Protecting minors
This content and the operator's services are intended only for adults aged 18+. If you share a device with a child, use parental-control software such as Net Nanny or Qustodio, keep gambling accounts out of shared browsers and never allow an adult's account to be used by a minor.
Questions about account controls can be sent to [email protected]. Gambling should be entertainment, not a chore.
This page provides information and marketing support only. We are not a gambling operator, bookmaker or organiser of betting or gaming activity. Access is restricted to visitors aged 18 and over (18+). For free, confidential help with gambling, visit BeGambleAware.org.
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